As the war of nerves with New York State approaches its final deadline, America OnLine has refused to bow to demands for universal refunds for customers but confirmed it will consider each case on its merits.
The attorney general of New York gave AOL until Thursday to offer refunds to customers unable to access its supposedly unlimited access service or he will issue a law suit against the company for fraud.
Today, AOL showed no signs of giving in to his demands. But a spokeswoman for the provider did offer one apparent concession when she confirmed that the company would consider individual requests "If people have legitimate claims we will give refunds," she said.
And AOL has prepared its counterstrike by briefing four state attorney generals with detailed proposals to resolve the growing crisis. They will brief 16 other attorney generals who attended a face to face meeting with AOL executives in Chicago last week.
Details of AOL?s proposals were being kept closely under wraps until the legislators decide if they are acceptable. A decision is expected by the time the Thursday deadline arrives. If the attorney generals accept AOL?s plan, it will put pressure on New York to withdraw its threat to sue.
There was one piece of good news for AOL when Barnes & Noble said it would use AOL for an online book selling service, beginning in the middle of next month. The service will offer discount books at warehouse prices.
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