Cable and Wireless Communications' (C&WC) customers will be able to manage telecoms online from this week through an Internet-based service developed by Sun Professional Services.
ServiceControl is accessed via the Internet and provides C&WC customers with a range of telecoms services from electronic billing, operations reports on voice and data services and call management reports.
Sun was responsible for the design, development and delivery of the platform, and the functions contained within the Oracle-based software suite, running on a Sun Enterprise 3000 server.
"Sun has added considerable value to the project, both through its expertise in Internet technology and its flexibility," said Rob Thomas, C&WC's product development manager. "Importantly, Sun's involvement allowed us to complete the project in much shorter timescales and in a cost-effective way."
Contained within ServiceControl is Datalink Frame which provides customers with online access to operational information relating to their Frame Relay circuits anywhere in the world. Call Manage-ment offers a sophisticated multi-site call analysis tool that provides daily reports and graphs showing how efficiently and effectively customers are using their telephone services.
The service is already allowing customers to manage their telecoms business costs and to monitor and benchmark their telephone customer service more efficiently, claims C&WC. It also enables customers to plan ahead to prevent overloading of the network before it happens.
The major benefit of the whole system is its Internet base which provides customers with a flexible and convenient way of accessing important information.
It can be easily downloaded, there are no lengthy set-up times, and the service can be accessed using a standard PC and Web browser.
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