A Microsoft official said today that it will compensate end users who suffered when the Microsoft Network's email system went down last week.
Taylor Collyer, UK marketing director for the Microsoft Network (MSN), said today: "We have encouraged people who have experienced difficulty to contact our customer services department on 0345 000111."
He added: "We've had some complaints from our customers but the numbers have been very small. Most Microsoft Network users use this in their leisure time and that's how we've positioned it."
He said the problems happened because of "volume-based" problems. "We're good at forecasting these things," he said. "It didn't affect our coverage of the General Election."
The Microsoft Network's reporter used the Web to file copy so wasn't affect by the outage, Collyer said.
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