UK firms are finding it difficult to justify their investments in workflow, document management and business process management (BPM) systems, according to a recent survey.
The study by PMP Research found that calculating return on investment (ROI) is a major stumbling block to the widespread adoption of these systems. More than three-quarters of the businesses polled by the research organisation described calculating ROI as fairly hard, while only 13 per cent said they found it easy.
New regulatory and compliance requirements, such as the demands of the Sarbanes-Oxley legislation, are having much less of an impact than had been expected on technology take-up in this area.
Top of the list of reasons for adopting workflow, document management and BPM was the desire to introduce greater efficiencies and better productivity, and the need to improve service.
Only 35 per cent of respondents said that their implementations had delivered the benefits they expected. Another 20 per cent felt that this was not the case.
Another major obstacle identified by PMP Research was the difficulty of integrating workflow, document management and BPM with existing enterprise applications.
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