Cutting tool manufacturer, Seco Tools, has slashed the cost of managing its 50-strong team of remote workers by scrapping its paper-based system in favour of Lotus Notes and XcelleNet RemoteWare.
Parminder Dhir, Seco's network manager, said: "Managing remote users can be expensive. RemoteWare, though not cheap to buy in the first place, gave us the long-term cost savings we wanted. It's totally transparent to the users, which reduces our support overhead. However, at the same time it gives us central administrative control over the mobile users."
Seco's sales staff are not IT experts and Dhir pointed out that ease of use for the remote client was a priority.
"The biggest issue was to convince our non-technical mobile users that technology was not to be feared," he said.
The company evaluated a number of competing products before sealing the RemoteWare and Notes deal with integrator Transputec.
"We looked at Microsoft Exchange, but Notes won the day for us because of its tight integration with our IBM AS/400 system," said Dhir. "Out of the box, all Notes offers is expensive e-mail, but when you start to use the workflow package, it takes off.
"Exchange could have done the same job eventually, but we would have needed to add other packages to get the same functionality."
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