Dear Deidre, the UK problem page featured in The Sun newspaper, has junked its old antivirus systems after suffering application conflicts and a "disastrous" virus infection which took four days to rectify.
The column receives approximately 1,500 letters from readers each week. But with two-thirds of communications currently arriving by email, it was becoming increasingly exposed to the risk of virus infection.
"Over the past few years, we have seen more and more people choose to email us rather than use snail mail, so any disruption to our email service has an immediate negative impact on our readers," said Deidre Sanders, the problem page editor.
"When our previous antivirus solution let the SirCam virus through we were out of commission for four days.
"This was disastrous as we pride ourselves on timeliness and, when a reader's problem is urgent, we often need to reply within minutes."
After these problems the team decided to switch to Sophos Anti-Virus along with the Sophos Enterprise Manager automatic update tool.
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