Call centre supplier Aspect Telecommunications has acquired a privately held software house, Prospect Software, which specialises in computer-telephony integration (CTI) solutions.
Prospect?s Call Insight development toolkits are designed to speed creation of CTI applications by providing tools for building connectivity to call centres and other network-based systems. The products are largely bought by systems integrators and several elements are already incorporated in Aspect offerings.
The founder and president of Prospect, Gary Barnett, who previously headed up call centre development at Aspect, said the acquisition would enable his company to extend its reach in the CTI market with the superior resources of its new parent.
?Our CTI business unit will be able to use Prospect?s development tols to deliver more efficiently a broad base of finished application solutions to our customers,? commented Aspect president Dennis Haar.
Prospect will keep its name and brands and all its management and technical staff are expected to remain at Aspect. It was purchased for 140,000 shares of Aspect common stock, valuing the acquisition at about $7.6 million.
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