Microsoft has admitted that it made mistakes with the introduction of Licensing 6.0 this year.
According to Reuters, Microsoft chief executive Steve Ballmer conceded that the scheme was confusing and caused some hardship.
Speaking at the Gartner technology conference, Ballmer explained that there are still customers who can't understand the end-user licence agreement.
Licensing 6.0, which was the biggest change to licensing policy in five years for Microsoft, ended up costing some customers more money, Ballmer admitted.
"We know now that we're not going to simplify anything in [such] a way that causes any of the kinds of [financial] hardships that we're seeing for some of our customers today," he said.
Ballmer unveiled new software on Wednesday designed to help businesses record, store and retrieve information more efficiently.
The new program, codenamed XDocs, will debut in mid-2003 as the newest member of the Office suite, used for word processing and spreadsheet number-crunching.
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