Consumers are not interested in using their mobile phones and digital televisions for banking, according to a Datamonitor report.
The market analyst said that only 13 per cent of people with digital TVs will use them to buy shares or look at their bank accounts, and only five per cent would use their mobile phones.
Poor after-sales care and lack of access in comparison to a branch or the internet were the principle reasons for the slow take-up, Datamonitor said.
The report suggests that an 'association' problem may be another reason as people associate televisions with relaxation and entertainment rather than banking, and tend to see their phones as a device for talking to people.
Better interfaces are also needed, as a TV remote control or telephone are ill suited to keying in data.
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