Security firm Kaspersky Labs has become the first company associated with Granville Computers, owners of the now defunct Time and Tiny Computers, to confirm that it will honour outstanding contracts with customers.
Kaspersky will continue to provide antivirus signatures to those who got its software bundled on PCs even if it does not receive payment from Granville.
Granville has reserved funds to maintain customer service and support, but it is not known how long these funds will last.
"We feel very sorry for customers caught up by the consequences of Granville Technology going into administration and want to reassure them that we will continue to support anyone with a valid licence, even though Kaspersky Labs may not have received payment for that licence," said Svetlana Ivanova, managing director of Kaspersky Labs UK.
"Customer service has always been a priority for Kaspersky Labs and it would be a shame for security conscious users who had a year's licence for Kaspersky Anti-Virus included in the price of their PC to be left without protection through no fault of their own."
Meanwhile Grant Thornton has been appointed receiver of Granville Technology and is looking to get what value it can from the company, formerly Britain's largest PC manufacturer with 80 shops around the country.
"The joint administrators hope to be able to maintain the existing customer support operation, and a further announcement in this matter will be made shortly," said Grant Thornton.
"In the meantime, phone calls to existing customer support numbers will continue to be dealt with. The decision has been taken to make approximately 1,500 of the workforce redundant. These staff were based at the company's head office at Burnley and in its nationwide retail operations."
Granville has been losing between £1m and £2m per month since January 2005, according to Grant Thornton. The last accounts to be filed, back in 2003, showed pre-tax profit of £2.5m on turnover of £207m.
Those wishing to check the status of their orders or of any machines in for repair should call 0870 830 3288 or email [email protected].
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