BT's claim that it has fixed a broadband outage in the north of the country that left thousands without connections during the week has been greeted with derision by V3.co.uk readers.
One V3.co.uk reader said yesterday that his company's connection is still unresponsive, and that the fault is affecting the supply of IT support to some 3,000 employees.
"I've had no life from my ADSL line in the north east of England since the first outage, and no direct contact from my ISP because no doubt it's inundated with service calls from customers," he said.
"The latest list of potentially affected telephone region codes is 10 times larger than first admitted. This shouldn't happen in this day and age. Whatever happened to redundant routes and power supplies?"
Another reader confirmed today that the issue is still affecting her service, despite assurances from BT that it had been fixed.
"On speaking to BT helpline, I've had several people promise that the issue would be fixed within 24 hours. Never happened," she said.
Another reader said: "My experience of this outage is that it was not fixed until Saturday afternoon. It was therefore galling to see TV and newspaper reports that it had, according to BT, been fixed overnight."
V3.co.uk contacted BT about the outage, and was again told that services are back to normal.
"Service has been restored, so if people are still having difficulty they should reboot their equipment or contact their internet service provider to report the fault," a spokesperson said.
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