Gartner's annual Business Process Management Summit kicks off in London today, with business and IT leaders gathering to hear how they can make their processes more responsive and flexible.
The analyst firm is hoping to provide useful advice for all types of companies, and the event's tag line this year is 'Thrive, Survive, Capitalise'.
"We are employing three approaches: one for companies that need to survive; one for companies in a position to capitalise; and one for companies which are thriving," said Gartner analyst Janelle Hill.
"Firms are acknowledging that business conditions are fundamentally different from 10 or 20 years ago, and the degree of unpredictability is going up, so they have to change faster than before."
Hill explained that chief information officers and business leaders must rethink their attitudes to business processes, acknowledging that employees' ways of working are fluid, and that processes need to be "context-based and dynamic" to reflect this approach.
Organisations must not just look at business process management as a means to automate operational processes, but more from the customer's perspective because processes are often the way customers experience the value of a company, she said.
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