The UK's Argos has begun the arduous task of replying to hundreds of disappointed customers who ordered what they thought would be the bargain of the century yesterday.
The company blamed a systems error for a mistake, which resulted in a £300 Sony Nicam TV being advertised for only £3.(See Newswire yesterday)
But hundreds of customers took up the offer, and one even placed an order for 1,700 of the devices.
However, Argos said it would not fulfil the orders and today issued the following email to customers:
Thank you for your recent order.
Unfortunately, due to a computer systems error, the Sony Nicam TV that you ordered was mistakenly advertised at £3, instead of the actual sale price of £299.99. Clearly, Argos had no intention to sell the TV at £3 and your order has not therefore been accepted. We apologise for the error and any inconvenience that may have been caused and we can assure you that your card details have not been processed.
If you still wish to purchase the TV at the current sale price of £299.99, please place a new order on our Web site.
Argos Customer Services Department
Despite Argos' confidence that it has not broken any law, lawyers spoken to by VNU Newswire said yesterday that customers' may be within their rights to sue.
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