Storage company Iomega has released a formal statement playing down reports that its Zip drives were suffering defects.
The statement followed a plethora of US reports, suggesting there was a fundamental problem with the drives, which led to special complaint Web sites following the story.
Iomega claims that a small percentage of customers made enquiries about its products, covering a variety of concerns. ?All manufacturers of technology products receive such enquiries,? it added.
Its document continued: ?A number of Iomega?s customers call from time to time describing a ?clicking? sound emanating from their Zip drive, which can be a symptom of a variety of problems in Zip drives, as well as in other kinds of drive products in general.?
This referred to the so-called 'click of death', which had been reported on the complaint sites and supposedly alerted users to a faulty drive.
The statement continued: ?Iomega continually works with its customers to resolve the particular problems they are experiencing. Iomega also continually evalutates its own product testing data to ensure the highest quality standard.?
A company spokesperson said that Iomega?s rates of customer complaint calls and Zip returns are below industry norms. ?If any customers do experience difficulties, Iomega presently offers a one-year limited warranty on Zip drives and a lifetime limited warranty on Zip disks,? the spokesperson added.
Iomega refused to comment, at press time, on whether return figures were as high as claimed by some distributors - around 8,000 per month.
Nor would it specifically comment on problems with packaging on the Zip drives, which some speculated had caused the high rate of return.
But Lance Quantrill, European marketing manager of Iomega's competitor Imation, spun off from 3M two years ago, commented:
?We have returns, for all reasons, of .0628 per cent with product and packaging failures amounting to .024 per cent. That includes mispurchase, damaged packaging, dead on arrival purchases, technical incompatibility, unclear documentation, screen help failure or phone helpdesk failure.?
Imation produces LS-120 drives which are a clear competitor to Zip drives.
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