A new training programme at insurance giant Royal and SunAlliance (R&SA) is helping IT staff improve their all-round skills while slashing the company's IT training budget by £2m a year.
The company has rolled out a blended learning offering to IT staff that includes e-learning from NetG, just-in-time learning, CD-Rom courses and classroom-based training, across both technical and soft skills areas, as part of a programme to consolidate training delivery through one department.
Now all learning for the company's 1,200 technical staff is administered through a central team, replacing ad hoc departmental training decisions and allowing management to keep better tabs on the skills profile of IT staff.
David Burgess-Joyce, strategic change and information systems training manager at R&SA, told vnunet.com that the new set-up offered economies of scale and the ability to skill projects more effectively. By next year training costs will have dropped to £1.5m, he predicted.
"We were spending £4m every year on providing training, predominantly classroom-based, but very little in the way of soft skills," he said.
"Return on investment is always a bit of a holy grail but we've given IT staff more skills to do a better job. It also means they're getting things right first time and there's less rework required, which means we get the benefit to customers more quickly."
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