Planet Online, the ISP behind Freeserve, has slashed staff costs by employing software that promises 'hands off' network management.
After using Riversoft's Openriver network management package for three months, the ISP has benefited from more rapid root cause analysis of alarm conditions across multiple servers, reduced numbers of network management servers and less expensive software licences.
Darren Stringer, Planet Online's commercial services director, said: "With other network management systems, you have to spend time creating a lot of correlation rules in order to even get close to determining root causes. And even then, you have to move from element management systems to a higher level system to determine service impact."
Stringer said Openriver had an effective true connectivity based correlation engine built into it, which takes network managers straight to the root cause of a problem.
Through the use of automatic mapping, Planet had been able to save one person year on mapping tasks alone. It also allows Planet to move effortlessly between network management and service management functions.
Riversoft provides this capability across Planet Online's entire network infrastructure, which it uses to deliver a variety of services such as remote access, routing, and ATM. Freeserve uses Shiva for remote access and is about to deploy high end Cisco routers.
Paul Mason, of analyst firm IDC, said that intervention free network management was a "laudable goal", but warned that vendors still had a way to go before such systems were fully realised.
Openriver works by automatically mapping network connectivity to find the root cause of network problems and the functional impacts these have on systems.
Openriver supports VLans, Layer 2 and Layer 3 switching and routing, Frame Relay and ATM.
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