Global systems integrator Dimension Data has won a multimillion pound three-year global contract to procure, support and offer services on Cisco technology for HSBC worldwide.
The deal will see the UK listed company providing operational and support services to the banking and financial services firm in 78 countries via its Global Services Operating Architecture (GSOA).
The global support will be controlled by a UK-based team with local implementation carried out by the company's regional teams.
"This development shows that one of Cisco's gold partners can play on a multinational level," said Keith Humphreys, an analyst at EuroLAN research.
Nick Watson, head of unified channels UK at Cisco, said that HSBC had to see real commitment from Dimension Data and Cisco before it awarded the contract.
"Dimension Data was involved in negotiations at the senior level with HSBC and Cisco and this made the difference. The customer needed to know the level of commitment from the partner and Cisco," he said, adding that Cisco was very supportive of all its short-listed partners.
Bruce Watson, executive chairman at Dimension Data UK, said in a statement: "This is a major win for us and supports our ongoing strategy to provide IT services to multinational organisations."
Dimension Data said that its global reach through GSOA, the company's Cisco Gold partner status in all regions and the single point of management for procurement, services and support it offered through its logistics, had all helped it to win the contract.
"It can operate globally because it has a true worldwide presence," said Humphreys, adding that it needed to build its US presence because that is where most multinational contracts emanate. "It is doing that now with three recent acquisitions in the US," he explained.
In the US Dimension Data has recently acquired Premier Systems Integrators for $138m (£97.1m) as well as Proxicom when its $448m topped a bid made by Compaq.
"Dimension Data is starting to think and act globally and this is a transition that we have seen over the last 18 months," said Watson.
He added that the reason it won the contract was because of its truly global presence and that the company was making powerful services statement to customers.
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