Storage consultancy Sagitta has claimed that its support service will reduce the need for companies to retain and train storage specialists.
The company's eXpert Support Service remotely monitors storage systems, and provides onsite support if needed.
Sagitta suggested that few companies can find the right staff, and that keeping their training up to date is costly.
"There are not many massive storage infrastructures based on one vendor's equipment out there," said managing director Andy Norman.
"More likely they haven't built a storage team and don't want to. But there are consequently a lot of operational problems.
"Either they don't have the multi-disciplinary skills, or the storage infrastructure is scaling too rapidly."
Using the service is more cost-effective because it eliminates the expense of finding, training and retaining staff, according to Norman.
Customers can also use the service is to test changes to their storage infrastructure before going live.
The service includes software which monitors the systems and feeds the results back to Sagitta. Using this information, Norman claimed that problems are typically resolved in half the time.
The service has been piloted by three organisations. One of these, West Yorkshire Police, is managing the new national Video Identity Parade Electronically Recorded (Viper) bureau for the Home Office.
Viper project manager Tony King said: "Access to a virtual team of storage experts has enabled us to get our new storage infrastructure up and running fast, removing the headache of recruiting and retaining highly skilled staff.
"The comfort factor of 24x7 remote monitoring enables us to concentrate on our core business: the delivery of identity parades to our customer police forces."
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