SAP is to offer its Indian customers transparent remote access to its support services via a deal with the BT-MCI Concert joint venture.
BT's Concert Packet Network is designed to offer a dedicated managed link to the SAP site in Singapore, enabling SAP's Indian customers to access a broad spectrum of functions and information services ranging from database support to R/3 problem solving. The remote connection to the SAP server for online technical support is available through a dedicated dial option, which, says the company, eliminates the need for expensive leased lines while providing seamless communications.
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