There was more encouraging news on the on-line banking front last week, with publication of a new survey from Barclays.
The research shows increasing numbers of people are looking to use PC banking over the coming months.
The survey bodes well for Barclays' forthcoming PC Banking Service, which is just coming to the end of a successful pilot implementation. Carried out by NOP, the survey canvassed the opinions of 1,009 adults across the UK last November.
Almost one in three British adults consider banking at home using a PC will become more and more popular. The vast majority (87%) believe PCs are playing a more important part in their lives in general, and 61% use a computer every day.
Individual views of what a PC is used for differ between age groups.
Older people, aged 55-64, are the most receptive to PC banking, as they want a computer in order to carry out banking transactions and check their personal finances. Of this age group, 32% use a PC to keep a record of their household finances - 12% higher than the national average. For the middle age groups, PCs are seen mainly as an educational benefit for children, while younger people (15-24) want to surf the Web - 23% of this age group see the Web as important, compared to a national average of 14%.
The results of this survey tend to justify Barclays' current on-line banking strategy, which is to operate over a private network rather than over the Internet. Many young people see the Web as important, while enthusiasm for the Internet is much lower among older users. However, as it's the older people who are keenest on PC banking, there is little incentive for Barclays to change their plans to an Internet banking strategy.
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