UPS reckons it is saving about $200,000 (#125,000) a day by using the Internet, rather than the phone. Customers calling the courier company would normally need staff to take their calls, now the web provides many answers to some of the company's more simple queries.
John Menna, the company's director of on-line marketing, said: "We didn't do this (install the internet) to save money, but as its turned out it is saving us a decent amount of money and is also saving our customers money as well."
The Internet eliminates the need for distribution facilities at UPS and as it has become the norm for customers so the company's US customers have swarmed to use it. In six months the number of UPS' US customers using the Internet has grown from 25% to 59% with further growth predicted.
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