Syntegra, BT's international systems integration unit, has introduced Keep-Tabs, a web-based email management service that combines legal support functions with tracking and measuring facilities.
The service helps businesses manage risks potentially posed by emails, such as insider trading, harassment, pornography or other issues, said Jim Ousley, Syntegra's president and chief executive.
He claimed that the number of emails sent is expected to grow from four billion messages a day to more than eight billion over the next 18 months. "This is a mission-critical application and the challenge is how to effectively manage and control it," he said.
Keep-Tabs enables companies to track email, such as when most messages are being sent and received, the largest number of messages received, and the top ten domains from which data is sent. "The tracking can be done daily, by the week, month and by year," added Ousley.
But Matt Kramer, vice president at Syntegra, emphasised that Keep-Tabs does not read email. "We are outside of the envelope, sorting things on that basis and organising the data. We take a proactive role in educating the environment and working the issues," he noted.
The service will also include the latest news articles related to email issues and up to date legal information.
"There will be a summary page for the client that lists the characteristics of its business, frequently asked questions on creating an email policy, and significant activity," explained Kramer.
Ernst & Young and Sprint have been testing the service, which will be available from 3 April on Microsoft Exchange and Lotus Domino servers. Future services will include a billings file and rejected email boxes.
Privacy and employment law expertise will be provided by Fredrikson & Byron, a law firm. Keith Libbey, its chairman, said the company "will stay involved as a resource to provide news and updates on legal issues to companies that will guide them in compliance with the law."
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