AOL has fallen foul of emergency services in a US town because its log-on number ends up dialling the US emergency 911 number.
AOL users in Richmond, Vermont, explained that they are trying to log-on to the service but are instead reaching 911.
Chesterfield Police confirmed that they have responded to some calls to the emergency number only to be told that the homeowner was just trying to get online.
The problem is that AOL access numbers that use a 9 and a 1 as the first two digits were accidentally triggering the emergency system.
Chesterfield's dispatch centre said that it gets about 60 false 911 calls every day. Local police do not know how they should respond to the so-called 'hang ups'.
"We don't know if it's an emergency or not," said a police spokesman. "So we have to dispatch a police unit, therefore tying up a police unit on the road to check on what the 911 hang up call was, rather than being available to take other emergency calls."
AOL admitted that there could be a problem in the few places where its dial-in number begins with 91 and pledged to change some access numbers.
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