Toshiba is recalling around 9,000 of its e740 Pocket PCs worldwide after the discovery of a fault with the back-up battery.
The company said that it has not received any customer complaints so far, and explained that the fault was picked up during routine quality testing.
The problem exists in a batch of the PDAs with the serial numbers 72014641L to 92041620L, where the back-up battery fails to kick in when the main battery is fully discharged or removed from the device. The serial number can be found on the back of the product.
Gary Evans, head of business development at Toshiba, told vnunet.com that the defect affects around 1,500 units in the UK, of which only about 750 had so far been sold to the public.
"These products can experience a loss of data if the battery is fully discharged or removed. Not many PDAs have a back-up battery, but there is no point in having this technology if it doesn't work," he said.
"By issuing the recall, Toshiba believes that taking proactive rather than reactive action is the most responsible way that it can act to ensure product quality and the integrity of customer data."
The company is contacting customers who have registered their warranty, and other customers will be notified by resellers.
"We have fixed the problem and the products will be repaired under the normal warranty," said Evans.
Although customers are requested to return their products for servicing, some may continue to use the product without loss of data so long as they do not disconnect the battery or let it fully discharge.
However, users are urged to back up their data before sending their Pocket PC e740 for servicing.
To return a device, customers are asked to call Toshiba or request assistance from the local Toshiba partner listed in the User Guide. Toshiba or the local partner will provide pre-paid shipping and back-up instructions.
Customers can contact Toshiba or their local partner on 01932 828 828, or at the company's website here.
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