BT's consulting and systems integration business Syntegra has been awarded a five-year technology and support contract to provide a managed telephony service for Department for Work and Pensions (DWP) contact centres.
BT claimed that the contract, valued at £170m, was one of the largest of its type ever signed in the UK.
The deal will include the delivery of an array of contact centre telephony services designed to improve citizen access to DWP services through use of a variety of channels.
Syntegra will centralise the collection and distribution of management information and billing, and will provide DWP with a 'per seat' charging model.
This contract adds to the range of products and services provided by BT to the DWP under the department's Access to Corporate Data programme, one of Europe's biggest civilian IT procurement systems.
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