Compaq laptops are under fire yet again for poor quality, a new customer satisfaction report has revealed.
US based Technology Business Research (TBR) said today that its quarterly report into customer satisfaction ratings shows Compaq has scored an overall decline in the first quarter of this year in areas such as delivery time, availability, configuration and support for its mobile products.
Compaq customers interviewed expressed some very deeply rooted concerns over products according to TBR.
The report stated that while its scores for reliability and pricing have stabilised over previous quarters, Compaq is "clearly out of the competition."
For customer satisfaction in the notebook arena, Dell came top, followed by IBM and Toshiba, with Compaq last.
Compaq was slammed in TBR's report for the fourth quarter of last year, which showed the company's notebooks were underperforming for both overall quality and long term reliability.
The report added to previous similar reports from other researchers, one of which had placed Compaq notebooks on problem watch for several months.
Following the last report, Peter Orre, business unit manager for commercial portables at Compaq Europe denied the company had any major problems with either notebook quality or customer satisfaction levels.
"The portable market is traditionally plagued with customer satisfaction problems," he commented.
Orre said that the problems stated in TBR's fourth quarter report might be the result of some legacy issues.
However, TBR's most recent report shows these problems still exist. It concluded: "Product integrity complaints continue, including everything from bad systems boards to hard drives and cards to displays."
Compaq was unable to provide a spokesperson for comment.
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