Companies are leaving themselves open to major system faults because they lack an IT quality policy, according to research by analyst IDC.
Many said they sometimes suffered "major faults" with their IT systems, with six per cent conceding that these problems often occurred, according to a survey of 450 IT directors in the UK, France and Germany carried out by IDC with vendor Mercury Interactive.
Just under two-thirds of companies admitted to slowed down applications, while 59 per cent admitted to particular functions becoming unusable and 38 per cent said problems rendered applications completely unavailable.
IDC said three-quarters of companies with no IT quality policy in place are faced with major faults. "There seems to be a correlation - if you don't have a plan in place you are more likely to have problems," said Richard Robinson, IDC consulting director.
In the survey, half of UK companies said they had a policy in place to improve the quality of IT by making systems more flexible, scalable and free of faults or downtime.
Of the 51 per cent without a policy, half said they planned to introduce one, with 80 per cent of those claiming it would be in the next year.
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