Cable & Wireless Communications is to outsource its IT department to IBM under a 10-year, #1.8 billion agreement, as predicted by PC Week (2 June, 1998). The partnership will involve the transfer of 1,000 staff from C&WC to IBM Global Services, and the creation of 400 jobs at IBM. A spokesman for C&WC said: "We will retain responsibility for our IT strategy and systems security, even though the PCs and servers will be physically located at IBM. C&WC will keep a small in-house team responsible for IT strategy and managing the IBM relationship." IBM software will be used to monitor customer profiles, and customers experiencing problems with C&WC service will now deal with IBM. Deutsche Bank telecoms analyst Simon Weedon commented: "Within this outsourced IT department is C&WC's billing system, which is fundamental to the operation of its business. The merger last year with Nynex, Videotron and Bell Cablemedia caused C&WC an enormous headache in terms of integrating staff, systems and customers and billing has subsequently become impossible for it to manage. IBM will straighten this out, but it's a pity C&WC has let go of its family jewels in the process." IBM's Telecommunications Industry unit will establish an international customer support centre in the UK. This will house the C&WC IT department. Graham Wallace, CEO of C&WC, said: "This partnership brings significant benefits to us. It will enable us to deliver the IT systems necessary to provide high levels of business efficiency and customer service in a growing communications company. We will be able to do this much more quickly and effectively as a result of this partnership by harnessing the skills, experiences and global resources of IBM."
Microsoft receives a 30 per cent cut of all purchases on the Xbox digital store
Credit card thieves used Apple ID accounts to buy and sell virtual currency for Clash of Clans and Clash Royale and Marvel Contest of Champions
$5.1bn fine further evidence that the EU is anti-US, claims Trump
New cable will connect Virginia to France