Hewlett Packard (HP) has come under fire from customers for not resolving severe problems with its Pavilion n5470 notebooks.
Outraged users have been posting complaints on HP's own Business Customer Discussion Group over how the laptops are prone to shut down without notice, often several times a day.
One posting on the discussion, from a customer called Omar, said: "According to my experiences with HP, my final conclusion is HP sucks like a hoover."
The ad hoc shutting down problem had been the centre of much discussion on HP's business forums since November last year, but as yet it has not been solved by the company.
Some of those affected by the problem, brought to light on IT news site The Inquirer believe it is due to the system overheating, and one user even claimed that propping a fan near the laptop seemed to do the trick.
One upset customer, known as BK, said on the HP business forum: "I am disappointed in HP's lack of reaction and lack of interest. Shame on them."
Another user, Adam Jacobs, added: "There is definitely a heat problem with this laptop, and I wish someone from HP would acknowledge that fact."
Rick Sheehan, who had battled with the laptop problem for five months, said he returned his n5470 to HP which, after running their diagnostics, claimed not to find any problems.
He now has a Sony notebook which he seems very happy with.
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