SMP has introduced a service to help IT managers plan their budget requirements for annual external technical support. The "Points of Service" scheme allows companies to build up a credit of IT support points, which they can cash in for support services as necessary. The programme covers a range of standard services but also offers companies the additional resources necessary to cope with periods of high demand, holiday cover, or to meet project delivery deadlines.
This allows SMP to offer additional technology skills at a fraction of the cost of contractors. A wide range of services are on offer that include support for Novell, Windows NT and 95. When support is required, customers call a free SMP number, quote their personal ID and schedule time to speak to one of SMP's engineers. Customers can access the Points of Service system over the Web to see their monthly points statement. The cost of each support call is reduced as more points are purchased and the number of credits in the customer account increases.
"The day-to-day operation of supporting your organisation's IT infrastructure can be both expensive and tedious," said Paul Speers, director of SMP.
"We understand the difficulty of presenting a budget for IT in advance as you never know what you might need and when. Points of Service should help at the financial planning stage as points can be accumulated to guarantee response to all ad hoc requirements, as well as day-to-day support."
SMP 01276 477334 (www.smp-europe.com).
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