Shinka Technologies has updated its business services integration product, currently being used by e-bank Intelligent Finance.
Version 2.0 of Business Integration Platform provides the ability to manage web services once they are designed and deployed.
Intelligent Finance is implementing the software and will be using it to analyse how its customers interact with the company's services. It can be used to determine the amount of time taken to complete a mortgage form and find bottlenecks, for example.
The earlier version of the software is already being used by the bank to give customers the same view across multiple channels. When an online customer calls the contact centre, staff can see the same web view as the customer, for example.
"Intelligent Finance will use the new software to analyse performance," said Dirk Slama, chief executive of Shinka. "It offers the ability to analyse user interaction over multiple channels to determine problems with the workflow."
"It enabled us to deal with customer access in a generic way, reducing overall complexity," said George Scarlett, IT director for Intelligent Finance.
"By generating much of the code required to link the user access channels to our other systems, overall development time was significantly reduced."
Intelligent Finance has just added a new channel to its online bank, offering tailored information to independent financial advisers. "The software makes it easy to add a channel that links into the web service engine," said Slama.
Web services are emerging as a way for computer systems to interact and exchange data with each other over the internet. Enterprises are adopting web services to address the integration of internal systems, although ultimately firms are expected to develop this technology externally too.
The new software features a command centre that includes workflow and user administration. Workflows can be centrally modelled and administered by the new product.
Load balancing and failover are improved in version 2.0. Available services are displayed to users as a menu, and the new failover feature enables the user to pick another service if there is a failure.
The product has a graphical user interface for easier management: in the earlier version this had to be done by editing files. User files are stored in a Lightweight Directory Access Protocol (LDAP) directory.
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