Computer 2000 has been forced to put up delivery charges to customers after it was unable to absorb the price increase imposed by its freight company.
Speaking exclusively to PC Dealer, Graeme Watt, managing director of Computer 2000, admitted the distributor had increased its prices across the board on average by up to nine per cent. Its highest single increase was for standard next day delivery which jumped 37 per cent from £10.95 to £14.95. This is the first time in six years that Computer 2000 has put up its charges.
Watt said: "We felt that we could not absorb the costs passed on from our freight company, TNT. We have done so for four years and we just can't afford to do it anymore."
He pointed out that Computer 2000 was carrying out more deliveries for its customers, which included more drop ships direct to users - on behalf of resellers - that involved smaller quantities.
"We are making more deliveries, but still earn the same amount of money," said Watt.
He added the distributor was testing the viability of having a 48 hour delivery option, in addition to its existing service, because while the industry had accepted that next day delivery was the norm, Computer 2000 wanted to change this. Watt said the 48 hour delivery charge would be cheaper than its previous standard next day charge of £10.95.
One reseller said: "The carriage of goods is a cut-throat business these days and I would have thought that carriers would have been falling over themselves to obtain Computer 2000's account."
The reseller questioned why it was only Computer 2000 that had increased its charges when other distributors also used TNT.
"In future we will consider whether we buy items from Computer 2000 when they can be sourced from other distributors that charge less," the reseller said.
For more stories see 5 May issue of PC Dealer
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