Telecoms provider Localtel has put in a formal complaint to industry watchdog Oftel against BT, claiming that the telecoms giant has been slow in switching consumers over to its Screaming.net service.
Localtel, a BT reseller that claims to offer BT calls at an average of 10 per cent less, said that of the 50,000 customers registered with Tempo's Screaming.net Internet access service at the end of May, less than 5,000 had been processed by BT to become Localtel customers.
They are therefore unable to take advantage of Screaming.net's toll free access during evenings and weekends, which necessitates switching telecoms provider from BT to Localtel.
Localtel claims it has around 2,000 customers per day signing up for Screaming.net, yet BT is only managing to switch around 250 per day to Localtel.
"We have done everything in our power to deliver this service, BT have yet to put more resources into it, so on the instigation of Oftel we have lodged a complaint," a spokesperson for Localtel told VNU Newswire.
Localtel said the complaint is in no way associated with BT's decision to offer subscribers BT Internet toll free Internet access at weekends.
"It doesn't have anything to do with this, although they have taken a Machiavellian approach in rolling out their free service and not fulfilling ours," said the spokesperson.
A spokesperson for BT said it is currently clearing the Localtel backlog.
"We are in regular contact with Localtel and we are putting more resources into switching consumers over," said the spokeperson.
"They have been saying that for a long time - meanwhile we have a lot of angry customers who want to join screaming.net because of the free online time," responded the Localtel spokesperson.
Oftel was unavailable for comment, but a reply to the Localtel complaint is expected early next week.
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