A rift among the ranks at Microsoft has emerged as the software giant back tracks on its warning to withhold technical support for NT users who install Novell?s NDS for NT.
Microsoft posted a message on its Web site stating that it will not maintain certain parts of Windows NT Server running Novell?s rival to Microsoft Active Directory because it is implemented ?in a way that is detrimental for customers?, (See VNU Newswire 19 January).
The software giant wrote: ?Microsoft cannot support Windows NT Server running NDS for NT...?
It said it was unwilling to support software that Novell had changed because it does not have sufficient knowledge of the changes.
However Microsoft has replaced that statement with another suggesting: ?Any customer that uses NDS for NT can expect full support for Windows NT Server code from Microsoft.? It says users should contact Novell if their problems concern security and directory.
Mike Nash, director of NT server marketing at Microsoft told US reporters that the company?s original statement concerning technical support ?was wrong?, and that, ?Everyone at Microsoft, including executives and technical service personnel, was consistently wrong because they were all reading from the same songbook.?
?We only have ourselves to blame because of poor wording in the original statement,? said one Microsoft executive. ?It was over-zealousness by someone in marketing.?
Also at issue is the area of Windows NT Server which Novell has ?changed?. Microsoft originally accused Novell of replacing two DLLs but it has now admitted that only one was changed -- the SAMSRV.DLL.
Stuart Anderson, Microsoft UK service marketing manager said despite the contradictory statements it is business as usual for the company?s technical support unit. Multivendor systems users will continue to receive support the usual way. Microsoft has open agreements with competitors, including Novell, to ensure user problems are resolved.
Dominic Storey, Novell UK director of technologies said: ?[The latest statement] is good news for users. The strength of Novell and Microsoft together forms the lowest risk for customers.?
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