Companies continue to under-estimate the amount of time and resources they need to devote to customising output from their new ERP systems, one specialist developer has claimed.
Recent customer research conducted by SAP had shown that output management typically absorbed 22 per cent of an ERP project budget, but few companies planned to spend this amount, according to AFP Technology marketing director, John Jenkins.
Most ERP packages were inflexible and required extensive programming changes to customise forms, reports and other output documents, Jenkins said.
"Typically customers under-estimate the time and effort needed to create output from ERP systems," Jenkins said.
"Generally [ERP systems] don't have flexible capabilities for output - you can't customise them easily."
AFP is attempting to drum up support for the latest version of its own output customisation system, Formscape, which it claims can slash output design times from days to minutes.
Launched two years ago, the product costs between £10-20,000 has around 700 corporate customers worldwide.
"Most customers use the inherent capability within an [ERP] product - they aren't aware of third party products," Jenkins said.
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