Microsoft's MSN online content service was hit by major network problems last week, with long waits for customers trying to access helplines.
The company said the problems were mainly with users trying to upgrade to version 2.5, released last week, but admitted existing customers also experienced problems changing account information.
Microsoft was unable to say whether the problems would get worse when it sends out more than 10 million CD-Rom upgrades to the majority of its customer base early next month.
To add to its woes, the company?s messaging network was overloaded last week when distribution list problems caused large amounts of email to be sent internally around the company, leaving a vast backlog on users? systems.
* Microsoft has struck a deal with Internet software company Inktomi to license its search engine technology for use on the Internet site msn.com, the free part of its MSN online service.
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