When Eddie Rogan forked out a few hundred pounds for an extended on-site warranty he did so for a specific purpose.
He needed this cover because he was severely disabled, so if anything went wrong with his PC he didn't want to have to worry about packing up the machine and sending it away for repair.
"The Mesh salesman assured me the warranty would give me three-years' worry-free cover so I paid the extra," he said.
But when the computer, bought on 2 July 2002, developed a faulty modem for the second time, his worries were only just beginning.
"When I contacted Mesh telling them of the second faulty modem, I was informed that the extended warranty was now invalid," he said.
If he wanted the problem fixed, he would have to pack the computer and send it back to Mesh on mainland Britain - and Mr Rogan lived in Northern Ireland. He would also have to pay the carriage both ways.
It was bad enough to learn that his warranty was worthless but the Mesh representative he talked to was impervious to the fact that Mr Rogan's disablement meant he was physically unable to pack the boxes to return the PC.
"This was the sole reason for paying extra for on-site repairs. But Mesh as good as told me that was not their concern. How could this depot sell warranties that have now been withdrawn without notice?" Mr Rogan asked.
Mesh is not obligated to pay the carriage for the PC even though it is still within its original 12-month guarantee. The company makes this clear in its terms and conditions because it has no repair facilities in Northern Ireland.
But what happened to the extended three-year warranty that Mr Rogan had bought?
I soon discovered it wasn't a Mesh warranty. Although it had been sold at the Mesh outlet, it was with a computer repair firm called Trojan.
Andrzej Bania, head of marketing for Mesh Computers, explained: "Mesh has no repair facilities in Northern Ireland, but many of our customers would ask for on-site support facilities.
"Over a four-year period, customers who required on-site service in Northern Ireland could choose to buy that service from a company called Trojan.
"We didn't receive any money from the sale of the warranties or take a fee from Trojan. We did make it clear to customers that the warranty was with Trojan and not Mesh."
But this hadn't been clear to Mr Rogan, and no one had bothered to inform him that Trojan had ceased trading.
A few days after talking to Mr Rogan he was rushed to hospital. Because he was extremely ill, Mesh agreed that it would collect the computer, waive the carriage charges and fix his PC.
This was a decent gesture, but not one that should be prompted only by serious illness.
Sadly, Mr Rogan died as we were going to press with this case. But despite her loss, Mrs Rogan wanted her husband's story told.
Mr Rogan paid a lot of money for his so-called hassle-free warranty only to find that, whichever way he turned, no one wanted to help. And he is not alone.
Companies are always adamant that they give all the necessary facts to their customers. Mr Rogan and many others would beg to differ.
"Eddie was a straight kind of guy and all he wanted was for people to be straight with him," Mrs Rogan told me.
So I would advise readers that when buying any warranty, check who is responsible for carrying out the repairs, who you are paying the money to and what your rights are if the company responsible ceases trading.
Our deepest condolences go to Mrs Rogan, and we thank her for giving permission to use her husband's story, which highlights a problem that affects so many people.
Some parts of Atacama have not received rainfall for 500 years - but a sudden deluge of water upset the Desert's delicate biological balance
Spitzer Space Telescope could not spot Oumuamua, suggesting that it is actually pretty small
Greenland crater one of the 25 largest impact craters on Earth
This long-sought progenitor star was identified in an image captured by Hubble in 2007