Thousands of Lineone users have been left without email for three days as the company ran into problems during routine maintenance.
One frustrated Lineone user called VNU Newswire to say how he has been without audio services and updated news since the servers went down for maintenance at 2pm on Saturday and without email since 1am on Sunday.
All Lineone services were scheduled to be available from midday Sunday, but as of 5pm Monday email was still unavailable.
A Lineone spokesman explained to VNU Newswire the email servers were taken out of action to expand their capacity to cope the recent massive surge in its subscriber base.
However he admitted there were problems with the work carried out resulting in thousands of angry members.
Lineone has been extremely vocal about how its membership has increased from 80,000 to over 400,000 in the four months since it joined the legions of free providers.
However, it now appears to be a victim of its own success after it seemingly underestimated the work involved to cope with the sudden success.
During last month Lineone has recently added two new features in a bid to attract even more users. First there was Ping, its own instant messaging service and then Rockettalk, a talking email service.
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