The Automobile Association is piloting a mobile data solution to speed up its vehicle recovery service.
The system comprises a RAM mobile data network and software called Turbo Dispatch, developed by Motor Trade Software (MTS).
The AA handles 4.8 million breakdown calls a year, 5% to 10% of which are handled by 900 independent garages across the UK. The new system will be used to help improve communication between the AA and garages, which are primarily used at times of peak workload demand.
The pilot implementation involves eight garages across London. Previously, communication between them and the AA was via fax or phone.
Under the new system, when an AA controller receives a job, the details are entered on the company's London Command and Control system in Stanmore and, in peak periods, allocated to a specific garage. When that garage receives and accepts the job, the details are sent over the RAM network to a mechanic out on the road who is equipped with a mobile data terminal.
When the job is complete, the fault information, mileage and job result are transmitted back to the garage for invoicing to the AA.
Bill Diegutis, manager of agency services for the AA, commented: "The RAM/MTS solution shaves vital minutes off each job allocation and eliminates any inaccuracies and misunderstandings which can occur with voice communication."
The scheme will run for several months. If successful, the AA may roll it out country-wide.
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