Scottish Water has replaced three legacy systems with one combined intranet, completing the project on time and to budget.
The utility firm was created from three merged regional authorities, and inherited separate intranets running on different technologies and at different stages of development.
To pull these separate sites together Scottish Water decided to implement Collage, a web content management product from Merant.
"Our intranet ownership was held by the internal communications team and we wanted to get it out into the business to provide a tool for people to share communications across the organisation," said Linda Fay, digital media team leader at Scottish Water.
"We wanted one intranet site that we could maintain from a central point and use to make information business processes available as they became available."
Fay and her team combined the content of the old sites using Collage's J2EE architecture.
They developed the look and feel of the new site in a template format which gave them control over its design to maintain consistent branding.
This also enables employees to maintain the site's content independently of the development team, using a standard web browser.
"The solution we came up with was flexible enough to have many contributors to relevant pages on the site, but only when they have access to specific areas," explained Fay.
The development of templates and migration of the old sites took eight weeks working with Merant and web agency Starfish on the technical and design implementation.
Scottish Water bought the software at the end of the third quarter in 2003, and the site now serves as the utility provider's main internal communications resource.
"This project has been as a success for the business. More and more people are using it every day," said Fay.
"We have a lot of field workers using it in particular and, where before it was a 'push' mechanism to get up-to-date information on the intranet, we now have more of a 'pull' for it now."
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