A think-tank has told the government in a new report that it needs to step back from IT procurement and revolutionise the technology of its public services.
The report, Online or In-line: The Future of Information and Communication Technology in Public Services, was commissioned by the 2020 Public Services Trust to investigate the government's delivery system for its public service IT infrastructure.
The government has traditionally been too led by investment in large scale infrastructure without refining the best way to deploy its service, according to the report.
"Public sector information and technology strategies continue to focus largely on physical IT infrastructure," the report said.
"We believe that this misses the critical point. Public services need to be based on knowledge derived from high quality information and data, not on technology for technology's sake."
The main issue is that the government needs to offer open standards and common tools to enhance the way its services are used by the public.
The report cited the failure of the £12bn NHS National Programme for IT to highlight how the government needs to homogenise its ICT to make it interoperable.
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