The service level agreement (SLA) is becoming an increasingly important part of the corporate wireless service buyer's selection process, but is not yet a key decision factor for most companies, In-Stat reported today.
The importance of the SLA among other service attributes across all companies in the US has increased in rank from seventh in a 2004 In-Stat user survey to sixth in the analyst firm's 2005 survey.
"While SLAs may not be of the highest importance today, it is likely that within the next five years they will be an expected service feature, at least for large enterprises of 1,000 or more employees," said In-Stat analyst Allyn Hall.
The company's newly released report predicts that, as data services become an increasing part of the corporate wireless services package, the SLA will continue to become a higher priority in buying decisions.
The report also noted that service quality management tools that provide a more granular, customer-specific performance monitor are being implemented or considered by most service providers, adding further relevance to the SLA.
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