Usit CAMPUS, a market leader in student travel, has selected Sunrise Software's helpdesk to support its growing network of booking agents.
The company has bought Sunrise's Professional suite to provide technical assistance to more than 300 travel consultants in 50 branches across the UK. The product has also been purchased by the company's IT team working in Ireland.
Sunrise Professional will be integrated into usit CAMPUS' central Email server, enabling users to log support calls by Email as well as by telephone.
This will enable the helpdesk to respond to queries more quickly and to prioritise calls. It will also tie into the company's new service level agreement. Usit CAMPUS handles thousands of enquiries per day, and generates more than 500 support calls per month. The package will support the company's in-house, retail front-office systems and access to its own fares system as well as to the Galileo Computer Reservation System.
Maggie Howe, IT systems manager at usit CAMPUS said: "We selected Sunrise Professional because it is flexible and easy to configure. It is simple to upgrade, which is important because we're considering moving to Sunrise's Web-enabled version to cope with the geographical scope of our branches." Howe also said that the company chose a product that users would be comfortable with quickly.
Sunrise said that support from a technical helpdesk was critical because usit CAMPUS staff are using an application that sits at the centre of the business.
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