Silknet Software has signed a co-marketing and development deal with Compaq. The two companies will deliver Internet-architected solutions for customer relationship management (CRM) projects across Europe.
Based on Silknet's Ebusiness products, the solutions will enable large and medium-sized organisations to develop integrated electronic business, service and commerce offerings.
"European companies are on the threshold of understanding the enormous benefits of focusing on the customer, rather than the product," said Terry Wilcox, managing director of Silknet Software UK. "With deregulation and the blurring of national boundaries, the only key differentiator will be customer service. Companies that are able to demonstrate to customers that they value their business will have an advantage," he added.
Compaq's services and systems integration organisation will provide support for the arrangement while Silknet provides the software. Compaq will also provide the local support to Silknet throughout Europe, the Middle East and Africa.
"We believe there are huge opportunities for organisations prepared to become customer-centric," said Derek Arnold, BSS Marketing Director at Compaq.
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