Surfing virgins love the Net, particularly email, but are frustrated by technical complexity and problems getting online.
These were some conclusions of a Which? magazine survey into the Internet, which involved 51 readers signing up to service or content providers and trying out the Web, news groups and email.
The almost unanimous response from the novice testers was that the Internet appealed far more strongly than it had before they tried it ou, and the majority would keep their dial-up accounts. Top attraction was email for social or business uses.
Getting information, education and news was also popular with most of the group, and 18 per cent of them even conducted some form of Internet shopping. The major concern was pornography and unregulated news groups or online chat forums.
The complexity of setting up an account was seen as the downside, with one in three having serious difficulties, though most of the testers were able to resolve these using helpline assistance.
America Online proved the most reliable service to get onto, though the other content providers tested - Compuserve, MSN, CIX, Virgin Net, Which? Online - were all considered at least satisfactory. Virgin Net was judged the best value.
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