Control-F1 develops software for IT help desks that aims to prevent, detect and repair computer problems with end users at an early stage, thereby minimising computer downtime.
The software will help customers cope with the increasing complexity of computer systems without increasing the claim on helpdesk resources, according to Jacob Lamm, CA's general manger of business service optimisation.
The software already supports a CA standard for creating self-healing networks, and supports CA's Unicenter suite of IT management applications.
CA plans to sell the Control-F1 products as part its business service optimisation portfolio.
Control-F1 was founded in 1999 and is Based in Calgary, Canada.
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