Netscape?s Web server software gets top marks for user satisfaction, but Microsoft comes first for user commitment, finds a new study by market research firm Creative Networks in Palo Alto, California.
The study is based on interviews with companies that use either Lotus Domino 4.5, Netscape Enterprise Server or Microsoft Internet Information Server. Creative Networks said it surveyed 84 organisations, and asked them to rate these products and their vendors according to 75 attributes.
According to the study, Netscape Enterprise Server was rated number one in 17 of 23 product categories, including scalability, compliance with industry standards, overall performance and overall reliability. In the remaining categories, Lotus came first. Lotus Domino was praised most for its electronic publishing features.
Microsoft was rated first in only three of the 75 categories surveyed. However, the study surprisingly also finds that Microsoft users are least likely to switch vendors. So despite the lacklustre performance of the product, users apparently intend to stick with Microsoft.
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