Microsoft has released details of its plan to help telcos migrate their ageing customer support systems to client/server and Internet technology.p> Telcos, especially national incumbent suppliers in Europe, usually keep their customer and support information systems - known as Operation Support Systems (OSS) - on ageing mainframes.
Bob Pike, director of business development at the Internet customer unit of Microsoft UK, said: "The Active OSS Framework specifies how to build a distributed model and details how old and new can be integrated."
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