The UK internet service provider (ISP) information website Net4Nowt has launched a campaign calling for an ISP ombudsman.
The site, which has long been a discussion forum and information service keeping tabs on UK internet access, is angry that there is no "coherent approach for dealing with the many problems that are being encountered in a volatile ISP marketplace".
Peter Harris, founder of Net4Nowt, and the man behind the call to arms, said: "We estimate that there are some 13,000 queries that could be better resolved each year through an ombudsman scheme instead of being lost in a current pool of uncertainty."
He added that users currently have nowhere to turn when they encounter problems with their ISP.
"We are seeking one official body that will provide a free, independent and speedy resolution of complaints about internet access services - something that we do not have," he said. "The Oftel approach of encouraging a competitive marketplace is not enough."
The campaign is being run by way of a petition on the Net4Nowt website and demands an ombudsman service that will act as a last resort for access problems, billing complaints, faults, service contracts, provision of services and privacy issues.
The group is keen to point out that its demands are not for any regulation of the internet itself, but for the "somewhat volatile industry providing access to it".
Net4Nowt was also quick to point out that internet ombudsman schemes have already been successfully implemented overseas. Australia has had a successful scheme in place since 1997.
More information and the petition itself can be found here.
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