Overly complex IT management tools are costing large UK businesses as much as £4.5m every year in downtime and staff time, according to research by business transaction management firm OpTier.
The study found that most IT managers are inundated with tools and dashboards to monitor the performance of various subsystems, and many believe that the cost of IT failures as a result of complicated management set-ups is greater than the investment.
The vast majority of managers have between three and five separate tools to monitor their IT environment, but simply use server and network uptime as the measure of business service visibility.
"Businesses find themselves facing management tool overload, meaning that complex IT environments become even more costly and, ironically, more difficult to manage," said Motti Tal, founder and business development manager at OpTier.
"It's like trying to watch several TV programmes at once - totally confusing - and is hitting businesses hard. According to our research, two-thirds of businesses have to deploy three people and still take an average of two days to fix any one problem, as they have no simple way of pinpointing its origin."
Tal believes that this approach overly simplistic, and that when a problem does occur it can take a long time to pinpoint its location, never mind discover the cause and rectify the issue.
"The cost of this to businesses is becoming untenable," he said. "One respondent even admitted to needing a team of 14 people to resolve a single critical incident, costing the business £500,000 in staff costs for that one problem alone."
OpTier's research found that large enterprises have to deal with an average of 10 significant or business-critical IT issues a month, but most IT managers believe that they could cut that number significantly if they could better track entire transactions from end to end, rather than just monitoring individual system silos.
"Business must remember that complexity costs money and taking a simple, holistic view at the transaction management level can be the key to quick problem resolution, problem avoidance and IT cost reduction," said Tal. "By making management easier, IT can demonstrate its value to the business, rather than being seen solely as a cost centre."
The report highlighted that, although there is a lot of pressure to prove a quick return on investment, maintenance becomes easier and problems can be found and resolved before critical failures occur by making sure each transaction runs as smoothly as possible.
"At the high level you have business process management, and at the other end you have the physical IT systems that the business runs on. Business transaction management is about bringing these two worlds together and helping business managers and IT staff to keep the company running at its peak," concluded Tal.
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